User Research (11)

Ethnography, Findings Analysis, Personas, Trends, Opportunity Landscape, Usability Test.

Government Accessibility and Stakeholder Mental Models - an Independent Study

OverviewThe promise by the Obama Administration to the American public was to develop quality, transparent government services to all end users. As government seeks…

By David R. Hankes

Technologies plus fuel economy equals efficiency? — a Visualization Study

OverviewIn 2012, the U.S. Department of Transportation (DOT) and the U.S. Environmental Protection Agency (EPA) built standards based on seven vehicle classifications (mini compact,…

By David R. Hankes

Accessibility Comparison of Two Pharmacies — a Comparison Study

OverviewFor many, online tasks like banking, social communication, learning, and shopping can be rewarding. For individuals with visual impairments, these same tasks can have…

By David R. Hankes

Mental Health App — a Comparative Study

OverviewAccording to the World Health Organization there are over 350 million people worldwide with depression [1], with the United States being one of the…

By David R. Hankes

Mental Health App — a Usability Study

OverviewThe Optimism Mood Chart is a well-rounded mood tracker that allows general public, professionals and mental health patients to track their mood using different…

By David R. Hankes

Accessibility in Government Websites – An Exploratory Research Paper

OverviewGovernment websites and e-government are the information gateway for many city, county and state taxpayers. Agencies around the globe make information available, provide forms…

By David R. Hankes